FAQs
Helpful Answers to General Questions
Delivery timelines depend on your location and selected shipping method.
- Air delivery: typically 5–10 days
- Sea freight: typically 3–6 weeks
We will confirm the exact timeline after your order is placed
We will notify you and suggest alternatives or adjust your order accordingly.
Yes. Please indicate your desired quantities in the order form, and we will confirm availability and pricing. A minimum order value of $200 applies to all orders.
Payment details will be shared after your order is confirmed.
For customers outside Africa, we accept secure card payments via Stripe. For customers across Africa, we accept payments via Paystack, which supports both mobile money and card payments. All payments are processed securely.
We currently serve select diaspora markets and will confirm delivery availability based on your location. Please submit your order, and we will verify coverage and shipping options.
We work directly with trusted farmers and partner processors, and handle packaging to ensure consistency and quality. All products are carefully selected, packaged, and inspected before shipment.
All items are packaged to preserve freshness and meet export requirements. Dry goods are sealed securely, and sensitive items are handled to maintain quality during transit.
Yes. Our product list is not exhaustive. If there are specific items you would like, please include them in your order form, and we will confirm availability.
Once your order is submitted, we will review it, confirm availability, share final pricing (including shipping), and provide payment details. Your order will be processed after payment is received.
If there are any issues with your order, please contact us as soon as possible. We will assess the situation and work to provide a fair resolution, including replacements where appropriate.
Yes. You can indicate that your order is a gift in the order form, and we will package it accordingly.
Prices may vary based on availability, seasonality, and shipping method. Final pricing will be confirmed before payment.